A look back at how COVID showed me what my business needed to grow

A look back at how COVID showed me what my business needed to grow

March 2020 was a wild time for businesses in the Philippines. Big companies were closing down, smaller companies couldn’t afford to keep operating, I feel so fortunate I didn’t have to close my doors. In spite of all the things COVID-19 has done, at the very least it was an eye-opening experience. It showed me what my company is and isn’t capable of doing by putting it through a real-time stress test, one that I would later find out, many of my friends’ businesses would not pass.

One area that needed work

One problem during the pandemic was the disconnect between us and our partners overseas. There was no real way we could feel what they were going through. Although we were successful in moving all staff to a work from home setup, we were still at a loss for what was happening across the ponds. We weren’t able to assess what their markets looked like, what their client base looked like, we couldn’t predict what was going to happen so we couldn’t help them.

The biggest hit during the pandemic

The thing that kept me up at night and the single worst part of COVID-19 and having a business was the staff cuts. Having to let go of that many people in such a short amount of time gave me a sick, sinking feeling in my gut. We had even prepared for this outcome during an all-hands meeting I held and that didn’t make it any easier to do. My management team and I all shared the problem of sleepless nights as the cuts began. Letting go of really great people with so much potential broke my heart. (Happy ending though, the company got back on its feet and we were able to pick up the people who weren’t hired elsewhere.)

Weakness turned into a strength

Kind of a middle ground type of a thing, COVID-19 showed me that our, at the time, current tools couldn’t adapt to certain workflow changes. This gave us the opportunity to try out tools to see which were scaleable. We found some that worked well for us that would allow us to adapt to this new normal we now live in. Our work from home teams could now function at a much higher capacity than before. Management from a home setup was also made easier with our new toolkit. 

Perseverance of my team got us out of the worst of it

The management in Clark Outsourcing is what I’m most proud of. Through the worst part of COVID so far, the management team has displayed incredible amounts of professionalism as well as adaptability. There were times where choices had to be made on the fly and without my team I don’t know if the company would have survived. Their response time, ability to handle problems in uncharted waters, and their business instinct helped keep the company afloat. I’ve always said people are the greatest asset and if this isn’t a testament to that, I don’t know what is.

Diversifying our industries

Aside from the fantastic managers at CO, COVID showed how stable we are due to our diversity. Our partnerships with different types of industries allowed us to keep operations going smoothly. We weren’t locked into a singular industry which gave us the flexibility to have some operations going smoothly while others were being scaled down by our partners. In line with our flexibility, our business model allowed us to easily transition to a work from home setup. Both the client staff and the internal teams had an easy transition and were able to be as productive as they were in the office, with minimal down time due to technical difficulties. 

Learn, adapt, survive

Overall I was able to view COVID’s effect on my business and learned a great deal from it. I was able to spin the trials that my company faced in a positive manner and in doing so, CO came out stronger than it was before. We took the pandemic head on and came out as a more cohesive unit, which is saying a lot considering it could have been a lot worse. Looking back now I can say that we weren’t prepared for it, but we learned from our mistake. In the event of another pandemic, we have processes in place that will ensure a smooth transition. If I was able to go back and stop it all from happening, would I? Of course I’d stop it, but it happened, we persevered and grew from it, as should every company fortunate enough to have survived the initial impact of the COVID event.

Content is King

Content is King

Content is King image

Are you in need of Content Writer for your business?

Our team of researchers trawls through the Internet for the most valuable information on fresh topics for your channels. They’ve been specially selected for this time- and talent-intensive purpose to help create and continuously provide your blogs and newsletters with the best-researched topics to drive knowledge about you, current events or activities, and other interesting articles you want to drive into the public. Our Virtual Assistants possess top-of-the-line research capabilities while staying true to the unique voice of your business.

We do experienced, more efficient research with the greatest output to convert casual readers into staunch supporters of your brand.


New subsidiary

New subsidiary

We are excited to announce our new subsidiary OutsourcedMedical.com Healthcare is the fastest-growing sector among the Fortune 500 and we have ramped up our network of great medical professionals to accommodate.

hashtag#outsourcingservices hashtag#outsourcing hashtag#outsource hashtag#virtualassistantservices hashtag#backoffice hashtag#businessprocessoutsourcing hashtag#offshoring hashtag#virtualassistants hashtag#virtualassistant hashtag#healthcare

The enviroment has changed

The enviroment has changed

The environment has changed, but your goals probably haven’t. Try not to make any decisions, investing or otherwise, under duress. We’ll be by your side to help make sense of these uncertain times. Talk to us NOW!!

hashtag#sustainability hashtag#success hashtag#decisions hashtag#remotework hashtag#growth hashtag#sustainabilitygoals hashtag#stayhome hashtag#sustainablesolutions hashtag#workfromhome hashtag#remote hashtag#covid19 hashtag#outsourcingservices hashtag#outsourcenow

Just breathe

Just breathe

I get it — COVID is prompting businesses of all kinds to rethink how to keep things running in these times — and yes, IMPACT included.

There’s not exactly a guidebook for how to handle marketing in times of a global pandemic, so we’re all in this together to figure it out.

But take a deep breath with me.

One step at a time.

There are best practices that we already know. We just need to be reminded how they can be applied to the crisis we’re in.

More importantly, it’s essential to remember now more than ever — we are all prospects and consumers, too. We know what makes us feel good or not good.


The bright side

The bright side

The coronavirus pandemic has a lot of dark sides. Around the world, people get ill and die, schools close, the healthcare system is overloaded, employees lose their jobs, companies face bankruptcy, stock markets collapse and countries have to spend billions on bailouts and medical aid. For everyone, whether directly hurt or not, Covid-19 is a huge stressor shaking up our psyche, triggering our fears and uncertainties.

No matter how serious and sad all of this is, there are upsides as well. Therefore, along the Monty Python song “Always look on the bright side of life” let’s not forget those and make the best of what the crisis gives us. As the good old SWOT analysis tells us, there are not only threats, but also opportunities.

Let us help you get that opportunity to grow your business amidst pandemic. Contact us NOW!

hashtag#outsourcingservices hashtag#outsourcing hashtag#virtualassistantservices hashtag#backoffice hashtag#businessprocessoutsourcing hashtag#growyourbusiness hashtag#virtualassistants hashtag#virtualassistant hashtag#remotework hashtag#remotehiring hashtag#hireremotely hashtag#offshorestaff hashtag#remotestaffing

Challenging times

Challenging times

Challenging times offer a great opportunity for social bonding and other ways of connecting to and helping people. Of course, not being able to visit friends or family has increased isolation and feelings of loneliness in some cases. But the feeling of “we’re in this together” has also triggered interesting ways of connecting. Some of those have gone viral—such as Italians singing together from their windows and balconies—but there are many small, local initiatives too to connect and help people who need it. Let us show you how we can help you continue your operations amidst covid19 pandemic. talk to us now!!!

hashtag#outsourcingservices hashtag#outsourcing hashtag#virtualassistantservices hashtag#backoffice hashtag#businessprocessoutsourcing hashtag#backoffice hashtag#businessprocessoutsourcing hashtag#offshoring hashtag#virtualassistants hashtag#virtualassistant hashtag#itoutsourcing hashtag#growyourbusiness hashtag#philippines hashtag#bposervices hashtag#outsource

Humanity at the heart of companies

Humanity at the heart of companies

If there’s one thing this crisis is bringing out it’s the humanity at the heart of companies.

humanity image

All businesses are made of people, and now more than ever we’re able to take a look behind the curtain to see the vulnerable, helpful, sometimes unexpectedly human side of the brands we’re familiar with.