Services
Consulting Services: Bridging Gaps, Enhancing Strategy and Fueling Transformation Across Industries
Our consulting solutions address the most crucial challenges and possibilities for our clients. We specialize in strategy, marketing, organizational development, operations, technology, transformation, digitalization, advanced analytics, corporate finance, mergers & acquisitions, and sustainability in all industries and regions. Our team provides extensive expertise in each area, but we are also recognized for our comprehensive viewpoint, creating value by bridging the gaps between different departments within an organization. Our approach optimizes the whole, not just the sum of its parts, resulting in a multiplying effect.
Achieve a trifecta of outcomes: increased satisfaction for customers, employees, and client’s.
Successful businesses understand that having excellent products is important, but not enough. In today’s landscape, delivering exceptional customer experiences is crucial for achieving success. We offer the necessary tools and expertise to help you identify what matters most to your customers and empower your team to provide outstanding experiences while streamlining processes and reducing costs. By implementing these efforts, you can achieve a triple win of satisfied customers, content employees, and happy shareholders. These results can be measured and expedited through the utilization of the Net Promoter SystemSM and our revolutionary benchmarking service, NPS Prism®.
We assist you in making informed business decisions to enhance performance swiftly. Our comprehensive approach targets cost, cash, growth, technology, and change management to secure your success. We collaborate to formulate a plan aligning with your strategy, with a strong focus on customer satisfaction.
We utilize agile methodologies and cutting-edge tools for transparency, adaptability, and efficient implementation. As leaders in private equity due diligence, we offer unique, customized strategies, with a keen focus on sustainable change. In essence, we aim to help you build a more efficient and effective business.
Implementing flexibility can revolutionize your business, fostering innovation and growth. Our approach aids in incorporating flexibility across your company, enhancing quality, reducing time-to-market, and boosting morale. We offer training to launch and scale flexible teams, backed by our extensive experience, and our partnership with multiple companies adds more benefit to our services.
Our unique approach assesses your readiness and guides a structured flexibility program. We also help tackle cultural barriers to ensure effective implementation, enabling you to swiftly respond to market changes and integrate customer feedback consistently. Our comprehensive flexibility approach promises transformative change in your business operations.
We collaborate closely with our clients to ensure that the outcomes we accomplish together have a lasting effect. Our team at RM Consulting provides tailored training programs led by seasoned RM Consulting experts who bring a wealth of practical experience and deep expertise to the table.Enable your teams to maximize their skills and potential. We provide training that covers a wide range of technical and soft skills, customized to address your most pressing challenges. These interactive, high-touch experiences are effective and engaging, and can be structured as individual content modules or longer programs, offered in both single- and multi-client settings. Our programs receive rave reviews from participants.Our training programs, from zero-based budgeting to inspirational leadership, equip your teams with the strategic capabilities needed to outperform, regardless of their seniority or position. Delivered by our internal Bain experts, who are highly experienced practitioners, our training goes beyond theory to ensure that your teams know how to apply what they’ve learned in practice.
How much more efficient, expedient, or intelligent could your performance be?
We can assist you in creating an all-encompassing program to revolutionize your operations, from the research lab and back office to the factory floor and supply chain. Our approach is unconstrained, enabling you to identify the opportunities that provide the greatest competitive advantage and enhance the alignment between operations and strategy.
We assist businesses in formulating procurement plans to ensure a sustainable future.
In today’s fast-paced business environment, it’s essential to have a comprehensive procurement strategy that utilizes fresh, actionable data to make informed decisions and execute seamlessly. Our global procurement practice, consisting of over 500 professionals across various industries, provides end-to-end support and expertise in every element of the procurement cycle. We offer tailored solutions that align with your business strategy, market conditions, and operating model, using cutting-edge analytics to provide holistic, data-driven procurement solutions. Our unique, cross-functional approach to savings delivery enables sustainability and availability, as we work closely with your team to identify and realize savings across every spend category and capability. We also prioritize building lasting capability through hands-on partnership and training, complemented by partnerships with a range of digital procurement and data analytics firms. With our help, you can build the organizational muscles needed to achieve spectacular, sustainable results.
Prioritize your customers to drive your business growth.We believe in customer-centric growth as the key to long-term success. Our methodology scrutinizes every aspect of your customers’ journey, ensuring optimal interactions at every point of contact.Our innovative research on customer loyalty, combined with our expertise in customer episode redesign, delivers actionable insights to unleash your sales and marketing potential. We measure customer loyalty and harness its power to drive your bottom line.Our team goes beyond strategy development to provide you with the tools, diagnostics, and benchmarks to execute every ambition. We work with you to transform your customer service and earn lasting loyalty.
Become part of the select group of businesses that consistently generate long-term value.
In a rapidly evolving business landscape, crafting a sound strategy is essential for success. Our team has assisted numerous companies across various industries and geographies in developing and implementing successful strategies that stand the test of time. With almost five decades of experience as a strategy thought leader, we offer unmatched capabilities, cutting-edge tools and technologies, and a talented team of experts, complemented by a network of top-notch partners with specialized knowledge. We can help you embrace change, navigate through uncertainty, and remain adaptable to achieve long-term, profitable growth, a feat that only 1 in 11 companies can accomplish.
A cohesive approach that links responsible practices with your overall business strategy, and ultimately drives positive outcomes.
We believe that sustainability is not a separate initiative, but rather a core principle that should be integrated across your entire organization. Our team will work with you to develop a comprehensive sustainability and responsibility framework that aligns with your values and goals, while also delivering measurable results. From reducing your environmental impact to promoting ethical and socially responsible practices, we’ll help you create a culture of responsibility that drives long-term value for your stakeholders.
We understand that every company is on its own path towards a more sustainable, responsible, and equitable future. However, embedding sustainability and responsibility capabilities can create tremendous value, as the most successful transformations have shown. Our integrated approach ensures that your organization maximizes the return on investment of your sustainability initiatives. We recognize that some of the most challenging sustainability issues require multi-stakeholder collaboration and partnerships across the value chain, and we can help you foster those connections.
We can assist you in integrating sustainability throughout your operations and strategy, from energy and emissions to investments and due diligence. Our sustainability consulting covers a range of topics, including plastics recycling and sustainable materials, sustainable food systems, supply chain optimization, and diversity, equity, and inclusion. Our approach blends vision with pragmatism, allowing us to help you turn your ambitious sustainability goals into practical, actionable plans that achieve results.
When it becomes necessary to make significant changes to your strategic, operational, and financial direction, requiring bold and decisive action, we can help you achieve your goals.At times, when you aspire to elevate your financial performance or revamp your business to outpace your competitors, you may require a comprehensive and daring transformation program. Our team can equip you with the necessary expertise, tools, and resources to align your leadership on a common vision of the future and mobilize your organization to achieve it.Our Business Transformation solutions cover your entire organization, addressing all the necessary changes to achieve your objectives. We focus on driving change from the front lines, with innovative solutions, swift scaling, and skill-building to ensure continued success. With over 40 years of experience in strategic transformation, we have the broad capabilities and expertise required to guide you on a cross-functional journey toward sustainable and superior performance.
We transform concepts into tangible results.
Our teams in Creativity & Engineering possess the expertise and experience necessary to revolutionize your approach to innovation across multiple disciplines. With 92% of CEOs acknowledging the need to reimagine the way work is done, we are prepared to aid you in developing, designing, and expanding businesses, products, and experiences that will rapidly transform your strategic objectives into game-changing realities.
Using the knowledge and experience of seasoned professionals to expedite the process of revolutionizing your marketing approach.
Since its establishment in 2013, RM Consulting has expanded globally and now operates in 15 offices worldwide, attracting talented practitioners from leading agencies, in-house marketing teams, and platform technology companies.
As a fully-integrated delivery resource within RM Consulting, we collaborate with you to unlock growth potential, increase ROI, and establish cutting-edge capabilities that provide sustainable competitive advantage.
Leveraging our deep practitioner expertise, RM Consulting offers marketers a comprehensive and meticulous approach to deliver a clear and actionable roadmap for your teams. We combine strategic thinking with attention to detail to provide marketers with a risk-adjusted and clear view of the full potential.
Our leaders work with you and your teams to define not just “what” and “why,” but most importantly “how,” with an emphasis on practical steps to confidently accelerate business outcomes.
Establish a groundwork that enables the implementation of an analytics strategy, fosters the growth of analytic capabilities, and facilitates the creation of bespoke flagship use cases.
Our team of analytics experts works closely with you to unlock the full potential of your data assets, regardless of their location or format. We provide innovative solutions to your most complex challenges, enabling you to achieve results rapidly while also building the necessary internal capabilities to sustain your data-driven success.
Using cutting-edge techniques and tools, we help you derive actionable insights that empower you to make better decisions faster. Whether it’s optimizing your customer relationships, streamlining your supply chain, refining your go-to-market strategies, or enhancing employee engagement, our Predictive Analytics team can help you revolutionize your operations and turn your data into a perpetual source of value.
Instead of just enhancing the current state of affairs, innovate and transform the way work is carried out.
Our Digital Implementation System
Our approach involves leveraging strategy, technical expertise, and a focus on achieving breakthrough results.
In the digital age, success requires both a clear vision and flawless execution. That’s where we come in. Our multidisciplinary teams of technical experts collaborate closely with you to create, construct, and expand truly game-changing digital enterprises.
Our methodology incorporates a well-established end-to-end transformation framework, along with an integrated platform of digital capabilities that’s backed by a vast network of top-tier partners specializing in digital transformation.
Whether your goal is to adopt cutting-edge digital technologies, overhaul your existing business model, or launch entirely new digital ventures, we have the expertise and resources to help you set a new standard of excellence and achieve unprecedented levels of value.
Methodology
Through a tight-knit partnership with the top executives from renowned global companies, we have crafted a comprehensive strategy to completely transform your digital enterprise from beginning to end.
Our unified digital delivery platform blends our diverse range of expertise with state-of-the-art tools, methods, and third-party capabilities, all working in unison to bring your digital vision to life. Our skilled team of designers, developers, data scientists, engineers, and business professionals brings deep expertise from the startup and enterprise worlds to help you succeed in the digital era.
Industries
At RM Consulting, we have worked across diverse industries and tackled various challenges, enabling us to gain a distinctive viewpoint that we apply to every client engagement. Our goal is to help you gain a fresh perspective, identify untapped possibilities, and achieve outcomes that bridge the gap between the present and the potential.
Financial Services
The financial services industry offers a wide range of functions and processes that can be outsourced to external service providers. Some of the most common areas where financial services companies outsource include:
IT operations:
Financial services companies rely heavily on technology to manage their operations, and outsourcing IT functions can help them reduce costs and improve efficiency. IT operations that can be outsourced include network management, application development, cybersecurity, and data management.
Customer service:
Financial services companies often have large customer service teams that handle inquiries and complaints from customers. Outsourcing customer service functions can help these companies reduce costs and improve service quality by providing access to specialized expertise and technologies.
Accounting and finance:
Financial services companies must maintain accurate and up-to-date financial records to comply with regulatory requirements. Outsourcing accounting and finance functions can help these companies reduce costs and improve efficiency by eliminating the need to maintain large in-house teams.
Risk management:
Financial services companies must manage a wide range of risks, including credit risk, market risk, and operational risk. Outsourcing risk management functions can help these companies reduce costs and improve risk management strategies by providing access to specialized expertise and technologies.
Compliance and
regulatory reporting:
Financial services companies are subject to a wide range of regulatory requirements, including KYC/AML regulations, data protection regulations, and reporting requirements. Outsourcing compliance and regulatory reporting functions can help these companies reduce costs and improve compliance by providing access to specialized expertise and technologies.
Data processing and analysis:
Insurance and real estate companies often outsource their marketing and advertising functions to external service providers. Outsourcing marketing and advertising can help these companies reduce costs and improve the effectiveness of their marketing campaigns by providing access to specialized expertise and technologies.
Marketing and advertising:
Insurance and real estate companies often outsource their marketing and advertising functions to external service providers. Outsourcing marketing and advertising can help these companies reduce costs and improve the effectiveness of their marketing campaigns by providing access to specialized expertise and technologies.
Back-office operations:
Insurance and real estate companies have a variety of back-office functions that can be outsourced, including accounting, finance, and administrative support. Outsourcing these functions can help these companies reduce costs and improve efficiency by eliminating the need to maintain large in-house teams.
Healthcare
The healthcare industry has a wide range of functions and processes that can be outsourced to external service providers. Some of the most common areas where healthcare companies outsource include:
Medical coding and billing:
Healthcare providers must maintain accurate and up-to-date medical records and billing information. Outsourcing medical coding and billing functions can help these providers reduce costs and improve efficiency by providing access to specialized expertise and technologies.
Revenue cycle management:
Healthcare providers must manage a complex revenue cycle that includes patient registration, insurance verification, claims processing, and collections. Outsourcing revenue cycle management functions can help these providers reduce costs and improve efficiency by providing access to specialized expertise and technologies.
IT operations:
Healthcare providers rely heavily on technology to manage patient records, billing information, and other critical data. Outsourcing IT functions can help these providers reduce costs and improve efficiency by providing access to specialized expertise and technologies.
Clinical research:
Healthcare providers conduct clinical research to develop new treatments and improve patient outcomes. Outsourcing clinical research functions can help these providers reduce costs and improve efficiency by providing access to specialized expertise and technologies.
Telemedicine:
Telemedicine involves the use of technology to deliver healthcare services remotely. Outsourcing telemedicine functions can help healthcare providers expand their service offerings and improve patient access to care.
Technology
Technology encompasses a wide range of products, services, and processes that are designed to automate, streamline, and optimize various business operations. From software development and hardware design to network management and cybersecurity, technology is an essential component of modern business.
That being said, there are many companies that specialize in developing and ices, and these companies are often grouped together into the technology industry. Some of the key sectors within the technology industry include:
Software:
Companies that develop and sell software products, including operating systems, productivity software, and enterprise applications.
Hardware:
Companies that design and manufacture computer hardware, including desktops, laptops, servers, and mobile devices.
Semiconductors:
Companies that design and manufacture semiconductors, which are used in a wide range of electronic devices.
Telecommunications:
Companies that provide telecommunications services, including wired and wireless internet, voice communication, and television.
E-commerce:
Companies that provide e-commerce services, including online marketplaces, payment processing, and digital advertising.
Cloud computing:
Companies that provide cloud computing services, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS).
Manufacturing, Engineering
and Architecture
Manufacturing, engineering, and architectural industries are heavily reliant on outsourcing to improve their efficiency, reduce costs, and gain access to specialized expertise. Here are some of the key roles that are commonly outsourced in these industries:
Manufacturing:
Manufacturers commonly outsource their production, logistics, and quality control functions to third-party suppliers. They may also outsource engineering and design functions to external service providers to take advantage of specialized expertise and technologies.
Engineering:
In the engineering industry, companies often outsource certain functions, such as drafting, computer-aided design (CAD), and finite element analysis (FEA). Outsourcing these functions can help engineering firms reduce their overhead costs and focus on their core competencies.
Architecture:
Architectural firms may outsource certain functions, such as drafting, 3D modeling, rendering, and animation. Outsourcing these functions can help architectural firms reduce their costs and improve their efficiency.
Product design and development:
Companies may outsource product design and development functions to external service providers. Outsourcing these functions can help companies access specialized expertise and technologies and reduce the time-to-market for their products.
Project management:
In the manufacturing, engineering, and architectural industries, project management is a critical function. Companies may outsource project management functions to external service providers to ensure that their projects are completed on time, within budget, and to the required quality standards.
Courier and Logistics
Courier and logistics companies are among the most active users of outsourcing, as outsourcing can help them improve their efficiency and reduce their costs. Here are some of the key roles that are commonly outsourced in the courier and logistics industry:
Transportation:
Courier and logistics companies often outsource their transportation functions, such as package delivery, freight forwarding, and trucking. Outsourcing transportation functions can help these companies reduce their costs and improve their delivery times by taking advantage of specialized expertise and technologies.
Warehousing and storage:
Outsourcing warehousing and storage functions can help courier and logistics companies reduce their overhead costs and focus on their core competencies. Outsourced warehousing and storage functions can include inventory management, order picking, and fulfillment.
Packaging:
Courier and logistics companies may outsource their packaging functions to external service providers. Outsourced packaging can help these companies reduce their costs and improve their delivery times by providing access to specialized expertise and technologies.
Supply chain management:
Outsourcing supply chain management functions can help courier and logistics companies improve their efficiency and reduce their costs. Outsourced supply chain management functions can include procurement, inventory management, and order fulfillment.
Customs brokerage:
Courier and logistics companies may outsource their customs brokerage functions to external service providers. Outsourcing customs brokerage can help these companies navigate complex regulatory requirements and reduce their risks of customs-related issues.
Retail and Marketing
Retail and marketing are two closely related industries that rely heavily on outsourcing to improve their efficiency, reduce costs, and access specialized expertise. Here are some of the key roles that are commonly outsourced in the retail and marketing industries:
E-commerce:
Many retailers outsource their e-commerce functions, such as website development, online marketing, and customer service. Outsourcing e-commerce functions can help retailers reduce their costs and improve their online presence by taking advantage of specialized expertise and technologies.
Call center and customer service:
Outsourcing call center and customer service functions can help retailers improve their customer satisfaction and reduce their costs. Outsourced call center and customer service functions can include customer inquiries, order tracking, and returns management.
Inventory management:
Retailers may outsource their inventory management functions to external service providers to improve their efficiency and reduce their costs. Outsourced inventory management functions can include stocktaking, inventory tracking, and replenishment.
Marketing and advertising:
Many retailers outsource their marketing and advertising functions, such as advertising design, media planning, and campaign management. Outsourcing marketing and advertising can help retailers access specialized expertise and technologies and improve their brand image.
Product sourcing and procurement:
Retailers may outsource their product sourcing and procurement functions to external service providers. Outsourced product sourcing and procurement can help retailers access a wider range of products and reduce their costs by taking advantage of economies of scale.
Advanced Production
and Solutions
RM Consulting collaborates with businesses across all industrial sectors, providing solutions to a wide spectrum of management obstacles ranging from procurement and cost management to supply chain optimization and digital transformation. Our primary focus is to assist companies in achieving tangible outcomes in the present while developing sustainable strategies that will last well into the future.
We have extensive expertise in advanced manufacturing consulting, and our experience encompasses all sub-sectors of the industry, such as aerospace & defense, aviation, automotive & mobility, forest products, paper & packaging, infrastructure, construction and building products, machinery and equipment, metals, real estate, and transportation.
Built Environment Solutions
The construction and building products industry is facing a moment of significant change and opportunity amid economic downturns, trade wars, lockdowns, and a rise in infrastructure investment. The sector is experiencing rising construction costs, impacting both commercial and residential subsectors, and their supply chains. The traditional playbook is no longer relevant, and adaptability is now critical.
For several decades, we have assisted industry leaders in developing strategies and capabilities that drive innovation and growth. With more engagements across diverse market environments, our consultants have helped companies in materials, services, wholesale, distribution, and other segments achieve exceptional outcomes.
As sustainability becomes increasingly necessary, we are assisting our clients in reinventing their operations, investments, and future planning. Our teams of experts can assist you in achieving unparalleled impact, whether you are a manufacturer or distributor of building and construction materials looking to understand usage trends and market penetration or an engineering and procurement company specializing in highway and street construction.
Our global network of specialists can assist you in accelerating digital innovation, transforming cost structures, revamping your manufacturing capabilities, and bringing more resilience to your supply chains and procurement programs. Our company has provided commercial due diligence for some of the largest projects of the past decade, and we are also recognized as the leader in post-merger integration. Our clients are pioneers in using sustainable building materials such as green steel.
As the global population changes how and where they work, travel, and live, the sector is undergoing profound changes. Only the most innovative, disciplined, and courageous companies will thrive. We ensure that you are one of them.
Experience
RM Consulting provides expertise and consulting services to a wide range of industries, including but not limited to real estate, architecture, medical, engineering, and many others. Our team of experienced consultants brings a unique perspective and innovative solutions to every client engagement, helping businesses navigate the challenges of their respective industries and achieve their goals. We have worked with companies of all sizes and types, and our proven track record of success spans across different industries and markets. Whatever your industry, we are dedicated to helping your business succeed and thrive.
Time to experience the full benefits of partnering with us!