BPO outsourcing companies in the Philippines enable businesses around the world to improve their customer satisfaction rating and gain that competitive edge over their competition. Cost effective, trustworthy, fully competent and transparent are just some of the qualities that are used to describe the Philippine’s outsourcing industry.
Once you combine those characteristics along with the fact that the country continues to stay current with trends in technology, according to Tholons Service Globalization the Philippines is in the top 10 for offering digital services; it is no surprise the worldwide popularity being gained by BPO outsourcing companies in the Philippines.
There are plenty of studies ranking the Philippines as being first in client satisfaction when combining cost with performance. Here are some key attributes that give Filipinos the edge when it comes to the BPO industry:
- Quality Service. Filipinos are very welcoming when it comes to helping others. They love to communicate with other people and give their undivided attention when speaking to a customer. Thanks to this great culture and positive attitude it makes customer service come as second nature to them.
- Communication Skills. Language and culture are probably some of the biggest factors why companies choose to outsource to the Philippines. English is the language used by teachers in school and the country currently has a 92.6 percent literacy rate which makes it one of the largest English speaking countries in the world.
- Labor Costs. Filipino salaries are significantly less than those of other countries due to the low cost of living in the country. Even with the low salary the quality of service is still on par compared to companies in-house employees. When using BPO outsourcing companies in the Philippines businesses get to have their cake and eat it too.
Businesses around the world have more choices than ever when it comes to getting a specific service accomplished through outsourcing. The Philippines continues to be in the top 3 for most categories important to choosing an outsourcing destination.
The BPO industry in the Philippines was responsible for $25 billion in revenue or 10% of their economic ouput in the year 2017 and is expected to increase to covering 15% of the total global outsourcing market by the end of 2018.
Highly skilled, service-oriented, educated and English speaking workforce is creating confidence and giving the opportunity for more businesses around the world to connect with BPO outsourcing companies in the Philippines.